OPPs Turns Data Into Growth
OPPs goes beyond traditional consulting. Learn how our fractional COO services and KPI-driven strategies turn operational chaos into predictable growth.
Why Most Consulting Fails to Create Change
Ever hired a consultant who gave you a long to-do list—then disappeared?
That’s the problem with traditional consulting. You’re left with insights, not implementation.
At OPPs, we take a different approach. We don’t just tell you what to fix; we roll up our sleeves and build systems that actually work.
We combine operational efficiency consulting with hands-on implementation so your business runs smoother, faster, and more profitably—without you having to manage every detail.
Turning Operations Into Measurable Results
Business growth isn’t magic—it’s measurement. That doesn’t mean I don’t ask your team what they would change if I waved a magic wand, I still ask that…
The key is tracking the right Key Performance Indicators (KPIs) so you can make decisions based on data, not gut feelings. Your gut feelings take you far, KPIs just prove when your gut in on track.
Our fractional COO team helps you set up metrics that show exactly where your time, money, and resources go—and where your next opportunities lie.
1. Operational Efficiency KPIs: Streamline How Work Gets Done
When your internal processes are efficient, everything improves—from delivery speed to customer satisfaction.
We track metrics like:
Process Cycle Time – How long it takes to complete key tasks.
Capacity Utilization Rate – How well your people and equipment are used.
Operational Cost Per Unit – The real cost of producing or delivering your service.
On-Time Delivery Rate – Reliability that customers can count on.
Employee Productivity – Output and revenue per team member.
These numbers expose bottlenecks and inefficiencies, helping you reclaim lost time and profit.
2. Financial & Profitability KPIs: Know Where Your Money Goes
If you can’t measure it, you can’t grow it.
Our operational audits transform financial data into actionable insights.
Gross & Net Profit Margins reveal true profitability.
Cash Flow shows your ability to fund operations.
Customer Acquisition Cost (CAC) and Lifetime Value (LTV) reveal marketing ROI.
Revenue Growth Rate tracks how fast you’re scaling.
Return on Investment (ROI) measures what’s really paying off.
With the right financial KPIs, you stop guessing—and start planning with precision.
3. Customer Experience KPIs: Retain More Clients, Effortlessly
Acquiring customers is expensive. Retaining them is gold.
We measure what keeps people coming back.
Customer Satisfaction (CSAT) and Net Promoter Score (NPS) capture loyalty.
Customer Retention Rate and Churn Rate show how well you’re maintaining relationships.
Average Response Time helps improve service consistency.
When your customer journey is smooth, revenue becomes steady—and referrals follow naturally.
4. Employee & Team KPIs: Build a High-Performance Culture
A business is only as strong as its team.
We help you measure and improve the health of your workplace.
Employee Turnover Rate and Satisfaction Scores reveal engagement.
Training Completion Rate ensures your people keep growing.
Time-to-Fill Positions reflects the strength of your hiring process.
When your team is aligned and supported, efficiency skyrockets.
5. Project Management KPIs: Execute With Confidence
Plans don’t matter without execution.
Our project KPIs keep initiatives on time and within budget.
Project Completion Rate – How consistently projects finish as planned.
Budget Adherence – Whether projects stay financially healthy.
Task Completion Rate – Day-to-day accountability and progress tracking.
Together, these KPIs create visibility, accountability, and progress you can see in real time.
From Data to Decisions
At OPPs, we believe clarity creates capacity.
When your business has clear metrics and defined processes, you can scale without chaos.
Our fractional COO services and operational efficiency consulting transform KPIs into action—so you spend less time managing and more time leading.
Ready to turn your operations into a growth engine?
