OPPs Goes Beyond Consulting

Unlike other consultants who just hand you a to-do list, OPPs gets the work done for you. We are a specialized consulting firm focused on operational strategies that improve efficiency and drive growth. We turn operational audits into actionable results, freeing you up to focus on growing your revenue.

1. Operational Efficiency KPIs

✅ Process Cycle Time – Measures the time taken to complete key business processes.
✅ Operational Cost Per Unit – Tracks the cost of producing or delivering a product/service.
✅ Capacity Utilization Rate – Ensures resources (labor, equipment) are used efficiently.
✅ On-Time Delivery Rate – Measures how often products or services are delivered as promised.
✅ Employee Productivity – Revenue or output per employee.

2. Financial & Profitability KPIs

✅ Gross Profit Margin – (Revenue - COGS) / Revenue, showing operational profitability.
✅ Net Profit Margin – (Net Profit / Revenue), indicating overall profitability.
✅ Cash Flow – Ensures the company has sufficient cash for operations.
✅ Customer Acquisition Cost (CAC) – Measures the cost of acquiring a new customer.
✅ Customer Lifetime Value (LTV) – Tracks long-term profitability per customer.
✅ Revenue Growth Rate – Percentage increase in revenue over time.
✅ Return on Investment (ROI) – Evaluates the profitability of investments and initiatives.

3. Customer Experience & Retention KPIs

✅ Customer Satisfaction Score (CSAT) – Measures customer happiness with services.
✅ Net Promoter Score (NPS) – Indicates customer loyalty and likelihood of referrals.
✅ Customer Retention Rate – Percentage of customers retained over time.
✅ Churn Rate – Percentage of customers lost during a specific period.
✅ Average Response Time (Support/Service) – Tracks how fast customer inquiries are handled.

4. Employee & Team Performance KPIs

✅ Employee Turnover Rate – Percentage of employees leaving the company.
✅ Employee Satisfaction Score – Measures employee engagement and happiness.
✅ Training & Development Completion Rate – Ensures employees are up-skilled efficiently.
✅ Time-to-Fill Open Positions – Measures hiring efficiency.

5. Project Management & Execution KPIs

✅ Project Completion Rate – Measures how often projects are finished on time.
✅ Budget Adherence – Tracks if projects are completed within budget.
✅ Task Completion Rate – Ensures teams meet deadlines effectively.